Small business operations guide
How to outsource small-business process exception logs
Capture where a routine process broke down so owners can decide what to change without turning notes into blame.
Quick answer
An exception log describes the expected step, observed difference, source, immediate status, person affected, and decision needed.
What to set up first
- describe the difference without guessing its cause
- link the event to the underlying record
- separate a one-off case from a repeated pattern
Keep the boundary clear
Do not edit the source to hide an exception, assign fault without evidence, or invent a fix.
How to tell whether it is working
Track exceptions logged, repeated patterns, and corrective decisions open.