Small business operations guide
Outsource customer referral record checks
Keep referral history attributable while separating a recorded introduction from eligibility or reward decisions.
Quick answer
A referral record connects the referring contact, referred person, source, date, relationship as stated, and unresolved program question.
Use a named record, an approved handoff, and a clear owner decision point. The U.S. Small Business Administration business guidance provides broader context for organizing this kind of work.
What to set up first
- preserve the referral source and wording
- match both records without assuming identity
- route duplicate, privacy, eligibility, and reward questions
Keep the boundary clear
Do not promise a benefit, expose referral information, or decide eligibility from an incomplete record.
How to tell whether it is working
Track referrals checked, missing evidence, and decisions pending.
Owner review question
Which part of customer referral record checks is a repeatable record update, and which decision should remain with the owner?